PRIVACY POLICY

Effective Date: December 01, 2024

1. INTRODUCTION

This Privacy Policy describes how Cordony ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from cordony.com.au (the "Site") or otherwise interact with us.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy explains what information we collect, how we use it, and your rights regarding your personal information.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We collect information you provide directly to us, such as when you:

  • Create an account or profile
  • Make a purchase or transaction
  • Subscribe to our newsletter or marketing communications
  • Contact us for customer support
  • Participate in surveys, contests, or promotions
  • Apply for employment

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Payment information (credit card details, billing address)
  • Account credentials (username, password)
  • Demographic information (age, gender, preferences)
  • Communications with us (emails, chat messages, phone calls)

2.2 Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location information (general geographic location)
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Social media platforms (when you connect your accounts)
  • Advertising partners and networks
  • Analytics providers
  • Payment processors
  • Public databases and data aggregators

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

  • Processing and fulfilling orders and transactions
  • Providing customer service and support
  • Communicating with you about products, services, and promotions • Personalising your experience and improving our services
  • Conducting research and analytics
  • Detecting and preventing fraud and security threats
  • Complying with legal obligations
  • Marketing and advertising (including targeted advertising)
  • Operating and maintaining our website and services

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

  • Remember your preferences and settings
  • Analyse website traffic and usage patterns
  • Provide personalised content and advertisements
  • Improve website functionality and user experience

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Types of cookies we use:

  • Essential cookies (necessary for website operation)
  • Performance cookies (analytics and optimisation)
  • Functional cookies (enhanced features and personalisation)
  • Advertising cookies (targeted marketing and measurement)

5. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following circumstances:

  • With service providers and business partners who assist us in operating our business
  • With advertising partners for targeted marketing (including Meta/Facebook)
  • With analytics providers to understand website usage
  • With payment processors to complete transactions
  • With legal authorities when required by law or to protect our rights
  • In connection with a business transfer, merger, or acquisition
  • With your consent or at your direction

We do not sell your personal information to third parties for their own marketing purposes.

6. META/FACEBOOK ADVERTISING

We use Meta's advertising services (including Facebook and Instagram ads) to reach potential customers. This involves:

  • Sharing customer information with Meta for custom audience creation
  • Using Meta Pixel and other tracking technologies on our website
  • Allowing Meta to match our customer data with their user profiles
  • Enabling conversion tracking and ad optimisation

Meta's use of your information is governed by their own privacy policy. You can control ad preferences and opt out of targeted advertising through your Facebook ad settings.

7. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure data transmission protocols
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Factors we consider when determining retention periods include:

  • The nature and sensitivity of the information
  • Legal and regulatory requirements
  • Business and operational needs
  • Your relationship with us

When we no longer need your personal information, we will securely delete or anonymise it.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your information in a portable format
  • Restriction: Request restriction of processing
  • Objection: Object to certain types of processing
  • Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we implement appropriate safeguards to protect your information, such as:

  • Standard contractual clauses
  • Adequacy decisions
  • Certification schemes
  • Codes of conduct

11. CHILDREN'S PRIVACY

Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the applicable age, we will take steps to delete such information.

12. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites or services you visit.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after the changes take effect constitutes acceptance of the updated policy.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Cordony Website: cordony.com.au

Email: hello@cordony.com.au

Phone: 1300 669 590

Address: 3/31 Gibbes St, Chatswood NSW 2067, Australia

For privacy-related inquiries, please include "Privacy Policy" in the subject line of your email.

15. AUSTRALIAN PRIVACY ACT COMPLIANCE

As an Australian business, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This includes:

  • Collecting personal information only when necessary for our business functions
  • Ensuring collection is lawful and fair
  • Providing clear notification about collection and use
  • Allowing access to and correction of personal information
  • Securing personal information appropriately
  • Only using and disclosing information for permitted purposes

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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